Community is a System (how to build a customer base from scratch)
TL;DR Version: It’s been a hot minute since I wrote a blog post this long, so here’s a handy-dandy guide to what’s inside: Great, sustainable communities are built on seven specific systems: Onboarding, Connection + Communication, Norms + Rituals, Identity, Moderation/Agency/Ownership, Scaled Resourcing, and Value Exchange. Stories shared: What does a coffee shop in a […]
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